Shipping policy

At Open Hand Learning, we strive to get your orders out quickly, safely, and with care.

🕒 Processing Time
Orders are processed within 7 days unless otherwise stated.
Handmade items may require longer lead times.

Busy Bags are typically shipped with a 1–2 day turnaround once your order is placed (excluding weekends and public holidays).

📦 Shipping Costs
We offer flat-rate shipping of $10.95 for all orders under 5kg.

📍 Free Local Pickup – Alkimos, WA 6038
Select "Local Pickup" at checkout to collect your order in person.
Pickup is available by appointment and you’ll be notified when your order is ready.

🚛 Delivery Details
We ship exclusively with Australia Post, using standard delivery with tracking.
You will receive a tracking number once your parcel has been dispatched.

⚠️ Important Notes

• Please double-check your shipping address before placing your order. We are not responsible for parcels sent to incorrect addresses.

• Once your parcel is in transit, we are not liable for any delays caused by Australia Post.

• Damaged parcels must be reported directly to Australia Post. We do not assume responsibility for handling claims on your behalf.

📬 Questions?
Reach out anytime at info@openhandlearning.com.au