Terms of service

 

Terms of Service

OVERVIEW Welcome to Open Hand Learning! The terms “we”, “us” and “our” refer to Open Hand Learning. Open Hand Learning operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). Open Hand Learning is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”) describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT You must be at least the age of majority in your state or province of residence to use our Services, and by doing so, you confirm this. If you allow any minor dependents to use the Services, you must do so on devices you own, purchase, or manage and accept responsibility.

You agree to provide accurate, current and complete information when prompted, including your email address, billing, payment, and shipping details. You are solely responsible for securing your account credentials and for all activities under your account.

SECTION 2 - OUR PRODUCTS We aim to display our products and services as accurately as possible. However, colours and appearance may vary due to device settings.

We do not guarantee that products will meet your expectations exactly. Product descriptions and availability may change at our discretion without notice.

SECTION 3 - ORDERS Orders placed through our store are offers to purchase. We reserve the right to accept or reject any order. Acceptance occurs only once your payment is processed and you receive confirmation from us.

Please double-check your order before submitting. Orders may not be cancelled or changed once accepted. For returns, refer to our Refund Policy.

Products are sold for personal use only.

SECTION 4 - PRICES AND BILLING Prices may change without notice. The price charged at checkout is final. All prices exclude applicable taxes, shipping, and customs fees unless stated otherwise.

You agree to provide current and accurate billing and contact details and promptly update them as needed. You confirm you're authorised to use the payment method provided.

SECTION 5 - SHIPPING AND DELIVERY We use Australia Post for all deliveries. Delivery times are estimates only. We are not responsible for delays caused by the carrier or external events.

Once your parcel is handed to the carrier, risk and title pass to you.

SECTION 6 - INTELLECTUAL PROPERTY All content on the site including text, images, graphics, trademarks and layout is owned or licensed by Open Hand Learning and is protected by intellectual property laws.

You may use the site and Services for personal, non-commercial use only. No content may be copied or used without our written permission.

SECTION 7 - OPTIONAL TOOLS We may offer access to third-party tools or services which we do not monitor or control. Use them at your own discretion and review their terms of use separately.

SECTION 8 - THIRD-PARTY LINKS Our site may include third-party content or links. We do not endorse and are not responsible for third-party content or sites.

Use of such sites is at your own risk. Please review their terms before engaging.

SECTION 9 - RELATIONSHIP WITH SHOPIFY Open Hand Learning is powered by Shopify. While Shopify enables our platform, all purchases are made directly with Open Hand Learning.

Shopify is not responsible for product issues or transactions. You release Shopify from liability related to your transactions with us.

SECTION 10 - PRIVACY POLICY Your data is handled in accordance with our Privacy Policy, and by Shopify’s privacy practices. Personal data may be shared with third parties to operate and improve the Services.

SECTION 11 - FEEDBACK Any feedback or suggestions you submit may be used by us without compensation. You must have the right to share such content and must not violate any third-party rights.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS We reserve the right to correct errors or update information at any time without notice, including after you place an order.

SECTION 13 - PROHIBITED USES You may not use the Services for any unlawful purpose or in violation of any laws. This includes sending spam, impersonating others, or breaching intellectual property rights.

We reserve the right to suspend your account for prohibited use.

SECTION 14 - TERMINATION We may terminate or suspend access at any time for violations of these Terms. Sections that naturally survive termination will remain in effect.

SECTION 15 - DISCLAIMER OF WARRANTIES The Services and products are provided "as is" without warranties. We do not guarantee accuracy, reliability, or error-free operation.

SECTION 16 - LIMITATION OF LIABILITY To the extent permitted by law, Open Hand Learning is not liable for any damages arising from your use of our Services or products.

SECTION 17 - INDEMNIFICATION You agree to defend and hold Open Hand Learning harmless from any claim or demand related to your use of the Services or breach of these Terms.

SECTION 18 - SEVERABILITY If any term is found to be unenforceable, the remaining terms will continue in full force.

SECTION 19 - WAIVER; ENTIRE AGREEMENT Failure to enforce any provision does not waive it. These Terms, plus any linked policies, form the entire agreement between us.

SECTION 20 - ASSIGNMENT You may not transfer your rights under these Terms. We may assign ours without notice.

SECTION 21 - GOVERNING LAW These Terms are governed by the laws of Western Australia. Disputes will be resolved in relevant WA courts.

SECTION 22 - HEADINGS Section titles are for convenience and do not affect meaning.

SECTION 23 - CHANGES TO TERMS We may revise these Terms from time to time. Your continued use of the site means you accept the updated Terms.

SECTION 24 - CONTACT INFORMATION Questions? Contact us: